COOKIES
A cookie is a small text-based data file that a web server may request to store on the visitor’s computer. Since the content of cookies is generally sent back with each request to the relevant website, it allows the server to track the visitor’s preferences or identity (if known). The purpose may be to ensure that the user does not have to log in again or set language preferences and other settings for each visit, to track website usage, or to provide personalized advertising based on previous searches and purchases. This website uses cookies to save information about the last visit in order to filter updated information. Cookies are also used for statistical analysis.

To view which cookies are used, please refer to the “Show Details” section when visiting our website. You can also accept all cookies there.

Most browsers are set to accept cookies. If you prefer your browser not to use cookies, this can be prevented. The procedure varies between different browsers. If you are unable to disable this function on your own, your browser’s help section should provide information on how to do so.

PRIVACY POLICY
This privacy policy explains which of your personal data we process, why we process it, how we collect it, the legal basis we rely on, and how long we retain the data. The information also describes your rights concerning your personal data and whom to contact if you have questions regarding how we handle your data.

DATA CONTROLLER
The company responsible for managing personal data in contact with customers and other interested parties is EuroClick, a subsidiary of EuroScope AB, organization number: 559431-6886.

WHAT ARE PERSONAL DATA?
Personal data refers to any information that can be directly or indirectly linked to a living individual. Examples include name, personal identification number, address, email address, phone number, image, IP address, purchase history, etc. The processing of personal data includes any action performed on the data, such as collection, processing, modification, storage, reading, disclosure, anonymization, or deletion.

WHY DO WE PROCESS PERSONAL DATA?

Customer Contacts (Potential and Existing Customers)
To develop and maintain business relationships with new and existing customers, we process personal data such as first and last names, email addresses, addresses, phone numbers, job titles, correspondence between us, technical information about how you have interacted via email and web, as well as IP addresses and browser settings. This may also be for the purpose of marketing our products and services or those offered by our partners.

The processing is necessary to meet our need to develop and maintain business relationships with new and existing customers. We process personal data based on a legitimate interest in maintaining a business relationship with you and communicating with you. If you wish to learn more about how we assess this legitimate interest, please contact us.

Personal data are retained for as long as the business relationship continues. Data that are no longer relevant are deleted regularly or upon your request to no longer be contacted or to have your data erased.

Customer Assignments
To fulfill assignments for companies, authorities, or non-profit organizations, we process personal data such as first and last names, email addresses, addresses, phone numbers, job titles, correspondence between us, technical information about how you have interacted via email and web, as well as IP addresses and browser settings.

This processing is necessary to fulfill our need to perform the agreed assignment, manage the customer relationship, and improve our customer offerings. We process personal data based on a contractual agreement.

Personal data are retained for the duration of the business relationship. Data that are no longer relevant are deleted regularly or upon request. Certain data may be retained longer if required by law or to protect legal interests.

Online Store
We process personal data for the purpose of selling products in the online store, such as handling orders, deliveries, and customer support for returns and warranty claims. The processing is necessary to fulfill our obligations under the purchase agreement. If the data are not provided, we cannot fulfill our obligations, and therefore we will have to deny the purchase. The personal data processed include names, personal identification numbers, postal addresses, phone numbers, email addresses, and purchase information, such as ordered products and order totals.

We process personal data based on the contractual agreement. Personal data are retained until the purchase is completed, including delivery and payment, and for a period of 36 months thereafter to handle potential returns or warranty claims. Some personal data may be retained longer if required by law or to protect legal interests.

Customer Service Inquiries
We process personal data to handle customer service inquiries, such as communicating with you and responding to requests submitted to customer service or via other digital channels (including social media), and investigating complaints and support issues.

The processing is necessary to fulfill our need to assist with inquiries and manage customer service matters. We process personal data based on a legitimate interest in helping you and communicating with you. If you wish to learn more about how we assess this legitimate interest, please contact us.

The personal data processed include names, organization numbers, email addresses, phone numbers, correspondence with you, and purchase information such as the time of purchase, product numbers, and the nature of the complaint or inquiry. Personal data are retained for the duration of the inquiry and for 12 months thereafter in case follow-up questions arise from the customer regarding how the matter was handled.

Website Usage
We use personal data to operate our business and deliver the products and services we provide. We also use this information to improve your experience when visiting our website and to inform you about our products. Additionally, we use personal data for marketing activities and to display more relevant ads about our products.

The processing is necessary to meet our legitimate interest in providing information and services on our website. The personal data processed include information about how you interact with us, such as how you use our services, page load times, download errors, how you accessed and exited the services, device information such as IP address, browser settings, operating system, platform, screen resolution, and language settings. Personal data are retained from the time of collection and for a period of 36 months thereafter.

Develop and Improve Products
We process personal data to improve our products. The processing is necessary to fulfill our legitimate interest in providing error-free products. The personal data processed include identity information such as name and purchase information, such as purchase time, product numbers, and the nature of the issue. We process personal data based on a legitimate interest in improving and developing our products. If you wish to learn more about how we assess this legitimate interest, please contact us.

Handling Social Media
When you interact with us on social media such as LinkedIn, Facebook, or Instagram, we may process your personal data such as name, profile picture, and other personal information you choose to provide in chat, comments, or direct messages.

Legal Claims
We may process personal data in connection with handling legal claims you, as an individual or a business, direct toward EuroClick. The processing is conducted to investigate and assess your claim. The processing is necessary to fulfill the customer assignment or purchase agreement. Conversely, personal data may be processed to handle legal claims EuroClick has against an individual or business. This processing is necessary to establish, assert, and defend legal claims.

Accounting and Tax Management
We process personal data to handle economic transactions for accounting purposes, such as managing invoices, payments, and tax reporting. The personal data processed include first and last names, email addresses, addresses, phone numbers, personal identification numbers, organization numbers, and billing information.

The processing is necessary to fulfill obligations under the Swedish Accounting Act and VAT Act. Personal data are retained for 7 years after the record was created or for as long as necessary under accounting obligations.

HOW WE COLLECT PERSONAL DATA
We receive some personal data directly from you, for example, when you create an account, purchase a product, or contact us for customer service. We also collect some personal data by recording how you interact with our website, for example, using technology like cookies.

Sometimes we collect personal data from third parties, such as payment transaction providers and partners we collaborate with for events.

RECIPIENTS OF PERSONAL DATA AND DATA SHARING
We do not sell or rent your personal data to other companies. However, we may transfer or share your personal data with selected recipients if necessary, such as to provide a product or service you requested.

We share your personal data with suppliers or subcontractors to fulfill agreements with you and for other purposes outlined in this privacy policy. We may also share your personal data with companies that assist us with marketing and IT services. When you provide personal data for a purchase, we share it with banks and other providers of payment transactions and financial services. We also work with companies that may need access to personal data to deliver products. We may also disclose personal data to authorities if required by law.

When engaging personal data processors, they must adhere to our security requirements through technical and organizational measures and are not permitted to use personal data for any other purpose.

YOUR RIGHTS
If you want to know whether your personal data are being processed and, if so, where and how, you have the right to request a so-called register extract. This includes a description of the purpose and legal basis for processing and the categories of personal data involved.

If you believe your personal data have been incorrectly processed or need to be supplemented, you have the right to request correction.

If you do not want your personal data to continue being processed, you have the right to request their deletion, provided that this is feasible given our purpose, legal obligations, and the agreements we or our customers have with you.

If you have given consent for processing, you always have the right to withdraw consent, and we will delete the personal data covered by that consent.

If you want to object to processing for marketing purposes or have personal reasons for not wanting your data processed, it will be investigated whether the data can be deleted.

If you have concerns about how your personal data have been processed, you have the right to file a complaint with the Swedish Data Protection Authority. However, we hope you contact us first so that we have the opportunity to address any issues.

For more information about your rights, visit the Swedish Data Protection Authority’s website at www.imy.se.

HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You can access all your personal data collected by EuroClick through our website www.euroclick.se by contacting us via phone or the contact information listed below. We respond to requests for access or deletion of your personal data within 10 days. If you have an account, you can also review and modify many of the personal details directly through your account on our website.

CONTACT US
EuroClick, a subsidiary of EuroScope AB, registered with the Swedish Companies Registration Office under organization number: 559431-6886, with the address Rörtegsgatan 17, 784 54 Borlänge, Sweden, is the data controller responsible for processing your personal data. We comply with GDPR and Swedish data protection laws. Comments or questions regarding this privacy policy or inquiries about the processing of your personal data can be sent to:

EuroClick
Rörtegsgatan 17, 784 54 Borlänge, Sweden
Email: info@euroclick.se
Phone: +46 7658 53051

Version 1.0, revised on 2024-09-12.

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